Réservation et paiement
Comment envoyer une demande de réservation ?
Choose a car from our fleet and complete its booking request form. We will check availability and reply with an offer. Your booking is confirmed after you accept the offer and we confirm it. You can also
contact us or visit our office.
Can I change or cancel my booking?
Contact us by phone or email as soon as possible if you need to change or cancel your booking. Changes depend on availability.
What is the minimum rental period?
The minimum rental period is one day.
Y a-t-il des frais de réservation en ligne ou une carte requise pour confirmer ?
Envoyer une demande ne nécessite ni carte ni paiement en ligne. Nous envoyons une offre et confirmons personnellement après acceptation. Paiement à la remise du véhicule.
Ai-je besoin d’une carte bancaire ou d’une caution ?
Non. Aucune carte bancaire n’est requise, ni caution ni acompte de réservation.
Are there any hidden charges?
The price in our offer applies to the rental request described in that offer. There are no hidden charges. If your requirements change, contact us for an updated offer.
What is your cancellation policy?
Free cancellation is offered. Please contact us as soon as possible if you need to cancel your booking.
Assurance et All-Inclusive
Is there a mileage limit or an extra charge per kilometre?
Unlimited mileage is included in your rental price, with no mileage limit or extra charge per kilometre.
What is FDW Super Cover Insurance?
Our Super Cover Insurance includes the All-Inclusive Package, featuring 100% Super Cover Insurance with Zero Excess, wheels, underside and glass coverage, third-party liability, fire and theft protection, and personal accident insurance. No deposit or credit card is required, and cash is accepted on delivery. Enjoy free airport, port and hotel delivery, unlimited mileage, 24/7 roadside assistance, a free additional driver, free cancellation, free pickup and return, and a meet-and-greet service. The package also includes a same-to-same fuel policy, free baby and child seats, VAT and local taxes, and a replacement car in case of breakdown, with no hidden costs.
What is included in the All-Inclusive Package?
Our All-Inclusive Package includes Super Cover Insurance and the services displayed above. Open
View all inclusions to see the complete list of benefits included in your rental price.
Livraison et retour
Where is your office located?
Our office is at Leof. Kallitheas 68, Faliraki, Rhodes. We also offer airport and port delivery, and hotel delivery in northern Rhodes.
How is the rental period arranged and when should I return the car?
Your collection and return dates, times and locations are agreed with us when your booking is confirmed. For airport rentals, arrangements take your flight times into account.
Where should I return the rental car?
Return the car at the agreed time and location within Rhodes. The return point must be arranged with us in advance.
Comment récupérer ma voiture à l’aéroport de Rhodes ?
After collecting your luggage, go to the Fast Car Park opposite Arrivals Gate B9, behind the taxi station. Call or message us on WhatsApp when you arrive so we can enter with your rental car.
See
Livraison aéroport de Rhodes for full instructions.
Can I return the car at a different location in Rhodes?
A different return location can be arranged with us in advance. Please include your preferred return point in your booking request.
Exigences conducteur
What do I need to rent a car?
Please bring your valid driving licence and your ID card or passport.
What are my responsibilities when collecting and returning the car?
Present your valid driving licence, read and keep your rental agreement, and return the vehicle in its original condition with the same fuel level.
What are the age and driving experience requirements?
Drivers must be 21–75 years old and have held a valid driving licence in their own name for at least three years.
How do I add an additional driver?
An additional driver is included free of charge. They must meet the same requirements as the main driver and be registered in the rental agreement.
Pendant la location
What is your fuel policy?
Return the car with the same fuel level as at collection. Fuel is the renter’s responsibility. Additional fuel left in the vehicle is not refunded.
What should I do if I am involved in an accident?
Contact us immediately using the emergency number provided at handover. We will guide you through the next steps.
What should I do if the car is damaged?
Contact us immediately using the emergency number provided with your rental.
How can I extend my rental?
Contact us by phone or email before your agreed return time. Extensions depend on vehicle availability and our confirmation.
What should I do if I have a problem with my rental vehicle?
Call the emergency contact number provided at handover so we can assist you.
Can I take the rental car by ferry to another island?
No. Rental vehicles must remain on Rhodes and cannot be taken to another island.
Who is responsible for traffic fines?
The renter is responsible for traffic fines and associated administrative penalties arising during the rental period, according to the rental terms.
